Introduction
As a leader in hotel management, hospitality services, retail food, and real estate, Kuwait Hotels Company is dedicated to promoting sustainable business practices that respect the environment, support the communities in which we operate, and foster ethical conduct. This Corporate Social Responsibility (CSR) policy reflects our commitment to responsible business practices that benefit our stakeholders, including customers, employees, suppliers, communities, and shareholders.
Code of Ethics
The Company believes that its reputation is of paramount importance in the efforts to create long-term value for its shareholders. In line with its core values, this policy obliges the Company to conduct its business in an ethical and legally responsible manner and in a financially, environmentally and socially responsible manner, while at the same time delivering sustainable value and strong financial performance. In this regard, strict compliance with applicable laws, regulations, policies and procedures must be observed.
This policy applies to all colleagues in the Company, including the management team, permanent and temporary employees. It explains the Company’s commitment to the principles and standards of ethical behavior and responsibilities of colleagues in the performance of their work duties in order to put these principles into practice.
This regulation has been prepared in accordance with the standards of professional conduct and has been designed in a clear and applicable manner by all employees.
This regulation is represented in:
Business behaviors
Limited to conflict of interest – gifts and bribes – confidentiality of internal information – use of company property and resources – integrity of records and data
Dealing with external parties
Customers – suppliers – receiving visitors – dealing with external events professionally.
Colleague relationships
Dealing with colleagues’ grievances and complaints – colleagues’ suggestions and comments.
Employee work ethics
Behavioral expectations – colleagues’ safety – dress code – maintaining the work area – personal property – use of communication means.
Violation reporting policy
Implementation of violation reporting, including anonymous Whistle Blowing
Code of Conduct
Our Code of Conduct serves as a guideline for all employees, partners, and affiliates, defining expectations for professional behavior, respect for individuals, and commitment to quality and service. Employees are required to adhere to legal and regulatory requirements, uphold company policies, and conduct themselves in a manner that reflects positively on our brand and our commitment to ethical business practices.
Anti-Bribery and Anti-Corruption
Kuwait Hotels Company has a zero-tolerance policy toward bribery and corruption. We strictly prohibit offering, giving, soliciting, or accepting any form of bribe or illicit advantage, in line with all applicable anti-corruption laws and standards. We expect our employees, partners, and third-party vendors to act with integrity and report any suspicions of bribery or corruption.
CSR Policy Implementation
Our CSR initiatives focus on three key areas:
Environmental Stewardship
Community Engagement
Ethical Governance
We commit to reducing our environmental footprint through sustainable practices across our operations, supporting community well-being through charitable partnerships and volunteerism, and implementing strong governance practices to maintain ethical accountability.
Environmental Stewardship
Reduce resource consumption, enhance waste management, and promote sustainable development in our projects.
Community Engagement
Support local initiatives, contribute to social causes, and foster community relationships.
Appointing or dismissing the Internal Audit Manager and the Risk Management Manager.
Ethical Governance
Strengthen compliance with laws, promote fair practices, and maintain transparency in our operations.
Periodic Reviews
CSR Policy
Our CSR policy and related practices are subject to periodic reviews to ensure alignment with evolving industry standards, regulatory requirements, and societal expectations. We are committed to continuous improvement and transparency, reporting progress to stakeholders to reflect our commitment to corporate social responsibility.
Through this CSR policy, Kuwait Hotels Company reaffirms its dedication to responsible corporate citizenship, fostering a positive impact on society and the environment while achieving our business objectives with integrity and accountability.